All prices are in UK Pounds and are inclusive of VAT where applicable, at the current rate. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
The price of the goods does not include a charge for delivery.
Orders will normally be dispatched within 24 hours. Normal postal lead times are: UK destinations 2-4 working days. We will always do our best to inform you about any delay.
In the event that you cancel an order after delivery you must inform the company in writing within 10 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order.
The company shall be entitled to recover all costs, loss, charges and expenses incurred in connection with goods returned not saleable as new.
Pooch and Co will replacement any damaged bags at no extra cost to the customer. Unfortunately if you request that the delivery is left without a signature then Pooch & Co cannot be held responsible for any damages or shortages.
All 12kg and 15kg products are packed in our Rip-n-Zip bags which are proudly made in Britain using recyclable unbleached natural kraft paper, includes a zip and is guaranteed against unauthorised opening with a tamper-evident pull-red tape.
All 2kg recipes are packaged in an eco-friendly block bottom brown Kraft bag, lined with a clear recyclable polypropylene bag with a seal strip.
For all other packaging, we use recycled materials such as boxes, tissue paper, bubble wrap, brown paper, bio-starch peanuts and shredded waste paper.
Warranty and Liability:
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.